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Category Archives: customer service

1. Will your social media engagement scale? January 26, 2009

   Posted in communication, customer service, Facebook, Social Media, Twitter.

   6 comments
2. Giving customers what they want November 11, 2008

   Posted in customer service, JP.

   2 comments
3. How to change someone's view with customer service September 17, 2008

   Posted in customer service, Web 2.0.

   4 comments